Does It Work in the Real World?

 

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In our training and development studies we spend a lot of time discussing the need for proper measurement and evaluation of employee learning or training programs. While these discussions may be theoretical in nature, it is critical to find resources and supports that provide us with practical strategies to be applied in the ‘real world’ that exists beyond the classroom.

The American-based Association for Talent Development (ATD) is one of the many resources used by learning and training professionals around the globe. Recently, ATD posted some very practical advice on how organizations can use data analytics effectively to track, monitor, and evaluate the success of employee learning, training, and development programs.

Click here to read Part 1 on how to use L&D data effectively.

Click here to read Part 2 on how to use L&D data effectively.

As noted in both articles, the methodology for determining what types of learning or training data should be collected and used for evaluation purposes is fairly simple. It follows the basic practice of asking the 5W questions (Who? What? Where? When? Why?) from the beginning of the planning process for collecting, monitoring, and evaluating data in order to ensure the effectiveness of learning and development programs. In fact, both articles suggest using the 5W framework in order to perform a data-based needs analysis.

As we have learned elsewhere in our training and development studies, the needs analysis process is one of the critical first steps that must be taken when applying the structure of the Instructional Systems Design (ISD) model. It is both comforting and encouraging to note that these theoretical tools do make the transition into the practical application of processes that evaluate learning and training programs. When used effectively, they also provide the path to organizational outcomes that drive and thrive on data-based decision making.

Keep your textbooks, the need for data-based evaluation is real.

 

Discussion Questions:

  1. How does your current workplace keep track of employee learning and development?
  2. How would you apply the needs analysis process to training-related data collection for your current workplace?
  3. As an employee, how do you know what types of training or learning programs you are required to achieve? Who is responsible for keeping track of your professional learning plans?
  4. How can an organization’s Human Resource Management System (HRMS) be used to track and measure organizational learning and development programs? What types of employee learning and training data do you think should be collected through the HRMS?

Getting a Pulse on Employee Engagement

From the HR Practitioner’s perspective, it is very important to be able to assess and measure a range of employee activities.  The most common method of employee related data collection is through an annual employee engagement survey.

Hand drawing heart
Source: Jacek Dudzinski/Shutterstock

Many of us spend a lot of time sending out the surveys; waiting for employee responses; sending out prompts to remind employees to respond; collecting the data; analyzing the data; writing reports about what we think the data means; and then, finally, coming up with recommendations that we hope will address the issues.  The process and the methodology for all of this is usually electronic and should be efficient; however, the reality and timing is not always on the mark.  When all of the data collection and report writing is complete, it is usually time for another annual survey and the process starts all over again.

Maybe it is time to pitch the long and drawn out annual employee engagement survey. If your organization is not doing annual employee surveys at all or if the annual surveys are stopped, how else can the HR practitioner assess and evaluate what employees are thinking about their workplace?

 

The Director of Customer Happiness at OfficeVibe was interviewed recently on the CBC radio network. He offers a short and sweet approach to employee engagement activities.

Click Here to Listen to the Interview.

It seems that sending out annual surveys could be a thing of the past if the future relies on constant and meaningful employee engagement strategies.

Discussion Questions:

  1. What are metrics?
  2. What are the specific metrics that provide good indicators for employee engagement?
  3. What are privacy concerns related to the collection of data from employees?
  4. Do you agree that a weekly ‘pulse’ survey would be an effective way to gauge employee engagement?
  5. Would you recommend a product like ‘OfficeVibe’ to your employer? Why or why not?
  6. What are some of the risks involved in employee engagement surveys?